This Cancellation & Refund Policy explains the general cancellation, rescheduling, and refund rules for bookings made through Alanya Tours Excursions.
Important: Some tours may be operated by third-party providers or affiliate partners. In such cases, the final cancellation and refund rules may also depend on the provider’s own policy.
If you need to cancel a booking, please contact us as soon as possible by email, phone, or WhatsApp.
Late cancellation requests may not be eligible for a refund depending on the tour type, reserved services, and supplier conditions.
Some tours may allow free cancellation within a specific time period before the tour date.
Where free cancellation is available, this will usually be stated clearly during the booking or inquiry process.
Refunds may not be available in the following situations:
- Last-minute cancellations
- No-show on the tour day
- Late arrival causing missed departure
- Failure to provide correct contact or pickup details
- Bookings marked as non-refundable
In some cases, a partial refund may be possible depending on supplier charges, reservation costs, and the timing of the cancellation request.
If available, we may help reschedule your booking to another date instead of canceling it.
Rescheduling depends on tour availability, weather conditions, and provider approval.
If a tour is canceled due to weather, safety reasons, low participation, or operational issues, we will try to offer:
- An alternative date
- A similar alternative tour
- A refund when applicable
If your booking is completed through a third-party platform such as an affiliate partner, refund requests may need to be handled according to that platform’s own cancellation and refund rules.
If a refund is approved, processing time may vary depending on the payment method, booking platform, and provider. Refund timing is not always instant.
If you need to request a cancellation or ask about refund eligibility, please contact us:
Email: info@alanyatours-excursions.com
Phone / WhatsApp: +90 5XX XXX XX XX
Last updated: 2026