Booking FAQ

How can I book a tour?

You can contact us directly through the website, WhatsApp, phone, or any available booking button on the tour page.

Do I need to pay in advance?

Some tours may allow reservation with flexible payment options, while others may require advance payment depending on the provider and season.

Can I book through WhatsApp?

Yes. WhatsApp is one of the easiest ways to ask questions, confirm availability, and receive booking support.

Will I receive confirmation after booking?

Yes. After your booking is confirmed, you will receive the relevant confirmation details such as date, pickup information, or provider instructions.

Are hotel pickup services included?

Many tours include hotel pickup, but this depends on the specific activity and your location. Pickup details should always be confirmed before the tour date.

Can prices change?

Yes. Prices may change depending on season, availability, supplier updates, demand, and currency conditions.

Are the tours suitable for children?

Some tours are very family-friendly, while others may have age, safety, or activity restrictions. Always ask if you are booking for children.

What happens if the weather is bad?

If weather affects the tour, we may offer a new date, an alternative activity, or a refund when applicable.

Can I cancel my booking?

Cancellation depends on the tour type, provider, and timing of your request. Please check our Cancellation & Refund Policy or contact us directly.

Do you operate all tours directly?

Some tours may be offered directly, while others may be provided by trusted partners or affiliate platforms. Final terms may vary depending on the provider.

Is my personal information secure?

We only use personal information for booking communication, customer support, and service improvement. Please also review our Privacy Policy.

How can I contact support?

You can contact us by email, phone, or WhatsApp:

Email: info@alanyatours-excursions.com
Phone / WhatsApp: +90 5XX XXX XX XX